Return and Refund Policy
LemonSox Returns and Exchange Policy
You have the right to exchange or return all products you have bought from lemonsox.com for a full refund within 30 days of receiving them. All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. When returning items ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.
How to Return or Exchange LemonSox
Contact us at email@example.com and state your order number, which socks you wish to return and the reason for the return (it helps us to make our socks better). Then we will contact you with the proper instructions.
If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
LemonSox Complaint Policy
Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
How to File a Complaint about our Socks
To file a complaint, please contact us firstname.lastname@example.org. Kindly state your order number and your complaint and we will get back to you.